Privacy Policy
Effective date: May 26, 2026
1. Information We Collect
We may collect personal details you provide directly, including your name, phone number, email address, shipment details, and any information submitted through forms, WhatsApp, or email communication.
2. How We Use Information
We use collected data to provide shipping and logistics services, process tracking requests, respond to inquiries, improve customer support, and maintain website performance and security.
3. Sharing of Information
We do not sell personal data. We may share required information with shipping partners, customs agents, and service providers only when needed to complete logistics operations, comply with legal obligations, or protect rights and safety.
4. Data Retention
We retain information for as long as needed to deliver services, maintain business records, resolve disputes, and meet regulatory or operational requirements.
5. Data Security
We apply reasonable administrative and technical measures to protect customer information from unauthorized access, misuse, or disclosure. No internet-based platform can guarantee absolute security.
6. Cookies and Analytics
Our website may use cookies or analytics tools to understand traffic and improve user experience. You can control cookie behavior through your browser settings.
7. Your Rights
You may request access, correction, or deletion of your personal data where applicable by contacting us using the details below.
8. Contact
For privacy inquiries, contact SM Shipping at [email protected] or via our published customer support numbers.
9. Policy Updates
We may update this Privacy Policy from time to time. Updates become effective once published on this page.